Delayed services from fund department

Momentum's fund department is delaying processes unnecessary for delay. Since 11 October, struggled with response within regards to activating membership for a certain time. They have all the documents, only need an answer. The poor consultants do not have any direct communication with their own fund department which leads to them not being able to do their own work which is sorting out enquiries. Momentum is losing their customers because of their "top-fund department".