Debit Orders and payments

To whom it may concern<br> <br> I recently joined momentum heath, i took a Custom hospital plan and added a health saver to it, i also joined the Multiply option, I was told that all debit orders would go through on the 1st of the month unless it fell on a public holiday, which is understandable then my debit orders should go through on the 2nd, Makes sense!<br> But then why did my hospital plan and health saver only go through on the 4th, i contacted Momentum and they said its because they only put debit orders through on the first working day of the month...I ask you this then...WHY DID multiply go through on the 2nd? there is no answer yet because of this discrepancy on the 4th i was R50 short on my health saver, the totals for my hospital plan were returned and My bank charged me R300 penalty fees because of this, Why must i pay for mistakes made by Momentum, I even get deducted a fee for consultation yet no one is consulting me in what action i must take, iv phoned many times and get put through to 4 different departments for them all to tell me they cant help me, My account is now suspended and i was told next month i will pay double the fee, for the suspended month and the new month. <div><br></div><div><em>(Supplier name changed from Momentum to Momentum Health by Hellopeter.com)</em></div>