Customer service that actually works!

I have become very disillusioned with the customer service that I have received from every bank, cellphone provider, and insurance provider lately. My latest experience with Momentum restored my faith in mankind. When running into challenges trying to get authorisation for a medical procedure, I spoke to Nicholas Bermal at Momentum and he went above and beyond. He helped resolve a very stressful and potentially very time-consuming issue in record time, even calling the doctor's rooms directly. If I had been with the same medical scheme as my mother, this situation would have taken months to resolve. I'm so grateful to him and glad that I chose Momentum as my medical aid scheme. Someone give him a raise!