Customer service from great to good then bad, Now non-existent

<p>Since I started with Momentum Health approximately 14+ years ago, the service has gone from great to non-existent. They just do not reply to enquiries, for renuals of membership no more than 5 working days - not even after months has past already. The accounts department seems to be in total disarray, I mean how long can it take to pick up on payments? 72 Hours I would say for a big company, but 15 days still no answer??</p> <p>I'm not even talking about their other customer service for authorisation nor motivation for exception in medical treatment.</p> <p>They are quick to accept money, but to deliver service not so much. So disappointed and that's all after we promoted Momentum Health to other people who were unhappy with their medical aids.</p> <p>I've been told before that I should complain on a public site, but seems I had to be pushed to a point where I'm completely disgusted.</p>