Covid-19 claim

I have submitted a covid-19 claim on the 27 of August 2020 and still have not been reimbursed, I have contacted momentum several times and i am either put on hold for hours, the agent tells me they will call me back but never do or agent cut the call. This is the worst service I have ever received, the time money and effort that has gone into this is crazy This is just a small claim with momentum , I can imagine what people with serious medical issues are dealing with. I do no advise anyone to join this excuse of a company