Couldn't be bothered to come and see me

I called Momentum Health to get an indication on medical aids and was contacted by the call centre who sent me a brochure I couldn't make head or tail of so I requested that a broker come and see me.<br> <br> Amber Chowles called and made an appointment for today then I get a call today to say that she will not be coming.<br> <br> I am absolutely disgusted that she can make an appointment and then on the day of the appointment someone contacts me to tell me that they will only be emailing me information!<br> <br> The reason I wanted to see a broker is because I did not understand your brochure and this was discussed telephonically when the appointment was made.<br> <br> When I express my disgust that I wanted to see someone and failing that I would look at other solutions then I am told \That will suit us too".<br> <br> ABSOLUTELY DISGUSTING CUSTOMER SERVICE!!<br> """