Concerned Parent about her Child Health and Incorrect Communication

I am writing to express my concern and seek clarity regarding the claim submitted for my dependant’s recent medical consultations.

She underwent a medical procedure on 6 October performed by an ENT specialist, followed by a paediatrician consultation on 20 October. During the follow-up, the paediatrician prescribed medication to alleviate her allergies and help prevent the need for another surgical procedure.

The consultation fee was covered up to R1,350, and after processing the claim for the paediatrician’s appointment, a balance of R150 remained available. I subsequently contacted your call centre and spoke to a few consultants who confirmed that the remaining balance could be used towards the cost of the prescribed medication.

The prescribed medication is quite expensive, and the pediatrician stressed the importance of adhering to the treatment to avoid further complications or surgery. As previously indicated on her medical application, she experiences ongoing skin irritation, but the severity of her allergies was only confirmed following the ENT consultation and diagnosis.

In light of the above, I kindly request that the remaining balance of R450 be app**** toward the prescribed medication costs, as confirmed by your consultants. I would appreciate written confirmation and feedback on this matter as soon as possible, as we are currently unable to obtain the full medication due to the cost.

Thank you for your attention to this matter. I look forward to your prompt response.