Complaints

I pay close to R3000.00 monthly for medical aid however I am called to be told I owe GP visit cause Momentum did not pay, I thought could be mistake I paid it however this is now a re- accurance as I am sent text and calls stating claim from January was never paid. I called the centre as well as text to ask how this is possible and no one had an answer. Further moreasked that I called in before doing the covid test to find out the process and was told that as long as I was referred by GP it would be covered. I am at my wit's ends as I don't see the point of me spending so much and having to visit GP out of pocket as well. What's the point of staying a member rather cancel and use those funds as out of pocket am not a sickly person however this is impacting me financially and my health.