COMPLAINT USELESS SERVICE

I have wrtten / emailed to Momentum medical aid 4 times now looking for a date / practice specific statement for my Momentum medical aid. They are useless do not care and dont help! The have not respended once! I have also asked them to help me with their äpp" but also no luck. The email I have requested "service"from is ***. I cannot recomend this company as they frankly dont care their feedback and (non) service is shocking!