Communication - Assistance/Queries

I am now fedup with trying to contact Momentum Health via email for any assistance and/or queries with regards to my account/benefits etc. <br> <br> I've been sending mails this past week with no official reply, and thus due to urgency (also noted in the mail), I phoned the call centre seeking assistance. Irony has it that I was told over the phone to wait for the email that will inform on my request. This was on Wednesday and I've not received anything yet - not on my original mails or the one promised by the call centre. <br> <br> Oh, and don't even try the Online assistance route - big fail with receiving an error message when following the site's instructions! [URL Removed]<br> <br> I am paying a lot of money for a service that's not being delivered!!!