Claims or lack thereof

<p>Member number ********** 21. Worst service I have ever received in my life. I have been a member with Momentum since April 2014 going on 3 years - you guys debit my account without fail but every claim I try get back through my health saver is an absolute ****ing nightmare. Either you guys have paid the doctor instead of me even though the full instructions are stated in the body of the email, forget to process the claim and the latest one now was that the attachment was not read properly thereby ignoring the proof of payment. This claim was made over 2 weeks ago and I have made 2 calls and sent through the same claim twice. Your call centre agent now said I sent it to the wrong website which is members@momentumhealth, not claims. Why did the call centre agent on Thursday not do this when I queried first time round? Why is it always so impossible to claim back? I spoke to some manager/supervisor a few months ago after a sequence of stuff ups and she said this would not happen again and here I am. The next claim I process which is messed up, I am off to Discovery - nobody deserves to deal with such incompetence</p>