Claims Momentum Health4me not paying members

Momentum Health For Me claims department has the worst, inefficient team. They take forever to reimburse no less than 2 months and this knky happens after multiple emails and threats are sent to the team. I'm currently waiting for 2 x claims submitted in December. If infor is missing from your claim,this team is will never inform you, the claim is ignored until you reach out to them and that is an uphill battle. I have requested on multiple mails that a manager from the claims team contact me but that has not happened. In 2021 they took 3 months to pay me and when that finally happened after escalating the issue, they still short paid the amount in error. You can't win with Momentum Health4Me Claims team