Claims incorrectly processed (after instruction on the request)

Good day

After a very long and outdrawn query process regarding an incorrect processed Maternity Benefit claim from September (which was only resolved last week Thursday after numerous emails, online chat, calls), I decided to send through the second scan (20 week detail scan) that we get "free" on the Maternity Benefit on Thursday (22 Nov). I already paid the specialist the day we were there and I have been advised to not send through this second scan as the first one wasn't finalized...

I instructed Momentum to only pay the Health Benefit of R614.25 back to me and leave the rest (I don't want to deplete my HealthSaver now). I get an automated noreply email from Momentum stating that amounts will be paid to the supplier (which I already paid+it is stamped on the invoice as well) from my HealthSaver account.

How is it possible to even get support from Momentum when a noreply email address sends you an email? If you send an email to ********** you get another reference number and that query can only be answered in 48-72 hours... I've complained about the support numerous times, but still it seems Momentum just ignores their customers...