Claim rejected no communication, no reason.

This is a copy of an email sent to Momentum on 20 April. "Hello, I note that my claim was rejected. I had an accident with my car after having a black out. There was no obvious reason and I was admitted to hospital. I drive my kids around and had my baby in the car. Luckily it was in slow traffic and there was no other mayor injuries. I will also be admitting a claim to Momentum short term in this regard. When I was admitted there were no other relevant code to use. I have been a Mometum health member for 13 years and find it very worrying that there seem to be a problem. I never claim unnecessarily Please let me know what you need to approve this claim. I was never informed that the admission was rejected. How can I now be held liable. Regards Magdel. ANd the email sent on 23 April, "Hello, I forwarded this email to Claims and they just say that there is no valid attachment. Please assist with this. I would also like to know what I can do to have a sleep abnae machine approved. I was admitted after an accident where I thought I had a black out but it turns out it was due to the sleep abnae. This is a life threatening situation because the accident could have been much worse." TO DATE - No feedback received regarding the admission to hospital. The claim still show rejected. I was not informed that the claim was rejected. To date I only saw that it was rejected on my claims. NO feedback from Momentum what so ever. I hate having to use Hello Peter to get the attention of the people at Momentum. I feel they should respond to emails that is sent to them. I am very loyal and when their service is good it is excellent. We just had the most amazing service from Short term and I will compliment them. Could someone please help.

Regards Magdel