Claim reimbur*****t *******

Terrible service,iv been reffered by my network GP to a pedpediatrician as an emergency at Netcare hospital, i ended up paying cash for the pedpediatrician and for Radiology as momentum health 4 me is not accepted by Netcare hospital, due to the refferal from momentum says that they pay up to R1200 for specialist visits, i sent all relevant documents and followed up after 2 business days, the consultant says that the radiology has put in a claim therefore the payout has been approved and will completed on the 15/3/2024 i told the consultant i sent proof of cash payment and Netcare does not take health4me how is this possible, she says they sent an email for the claim, so i called the radiology and spoke to accounts they said it does not make sense and sent an email to momentum stating that i paid cash and their is no record on their system requesting a claim from momentum, so the consultant says she will escalate it to claims it been 2 weeks i follow up i do not get any feedback, i am told that i must wait 14 business days for feedback? Why is service so rediculious and simple things cannot get resolved?