***** claim lines

My husband went for a procedure on 13/09/2023. We arrived at the hospital and were advised there is a Co-payment of R5220.00. We told the clerk we have gap cover and my husband's procedure was done. Now more than 6months later we are still battling to get our money back from gap cover, however we have now picked up that MOMENTUM MEDICAL SCHEME has additional claim lines on their statement that the hospital did not submit. SO in various attempts , calls emails etc the only answer we get from the very intelligent people working at momentum is that they need documents, documents BTW that they can access on healthbridge, but too ****ing lazy to do. So I want this matter resolved and for all the ****ing emotional drama, phone calls, emails and time i had to spend to deal with *********** people I WANT a SOLUTION and an outcome TODAY STILL