Claim/Debit order up to no good

<p>I am a new member at Momentum. I ask for my debit order to go off the 25th of each month. Momentum only said sorry you can't. Poor!!!!!! Your customers is sepose to come first.</p> <p> </p> <p>My bigest problem is my claim. I send in a claim 3 weeks ago. I phoned them three times and all the agents told me that the claim was being processed and this morning i got a email that said they will pay it today.</p> <p> </p> <p>now all of the sudden i get n mail to say it was rejected!!! How is things working in that place that four or five people is telling a diffrent story?</p> <p> </p> <p>AND STILL I DONT KNOW IF ITS APROVED OR REJECTED!!!!</p> <p> </p> <p>Poor service for a big company like Momentum.</p>