CHRONIC CO-PAYMENT PROBLEM

Momentum does not cover my thyroid medication in full despite being a chronic condition. For the past few months I noticed R11.88 being taken off my MEDICAL SAVINGS. In the past, this shortfall (co-payment) was paid in cash by me which was fine. I emailed Momentum in May and received a response dated 24 May stating "you may liaise directly with the pharmacy on setting the co-payment in cash". I went to DisChem this morning to discuss this, and was told that they (DisChem) DO NOT process the co-payment to my Medical Savings, they don't have the authority to do it!! It is a MOMENTUM SYSTEM issue which they need to resolve from their side. Please get this RESOLVED, my Medical Savings cannot last forever. So much for emailed responses from Momentum staff!!!