Chronic Benefit going off savings

Momentum Health continues to depletes medical savings account for chronic claims I keep on complaining about the fact that Momentum cannot process Lancert INR codes correctly and thus medical savings gets depleted vs claims being paid out of chronic. This has been a long-standing issue for years, that arises from technical / IT incompetence which is not being corrected and probably results in a number of patients losing out on their medical savings. I have raised this over and over again and each year the claims just get reversed back to my savings but the problem NEVER GETS corrected.