change of payment details on medical aid

My husband has a new job and the company does not contribute to any medical aids so we are going to pay for our medical aid ourselves - what a nightmare to get Momentum health to take a debit order off our own personal account now!<br> We have filled countless forms in and returned them. Since July 1st we have been trying to get our premium deducted via debit order off my husbands account - that is the only change we want to make on our policy - now call centre agents are mentioning exclusion periods and all kinds of nonsense and we still don't have a confirmation from Momentum to say they will deduct whatever amount (we also can't that confirmed) on whatever date (still can't get that confirmed either!).<br> Really Momentum - you're still going to get your premium, instead of a company paying it over to you we just want you to take it from our own bank account - how hard can that be?? Its almost the end of the month now and we are no closer to resolving this - I do not want any issues with my cover or our chronic medications etc - can somebody competant please phone us about this matter and give us some kind of resolution?<br>