Cards A_AA+-d feedback

I am really upset and dissatisfied. We are members from February and ONLY got our medical aid cards the 265 and still have NOT received our Multiply cards. When we eventually received our cards, my name is spelled wrong and I am the main member. We referred friends of ours and they received their cards. I have tried to contact the company many times but can't get response. They just tell me that the post office is striking but that is not acceptable. I am very mad and at this stage I will NOT refer anyone as we are getting very bad service.