Can't get a summary of my Health Returns in Excel and struggling to get any type of proper response in a weeks time

I have been a client of Momentum for 8 years now and every year since then it has gone from bad to worse. Every start of the year I think it couldn't get worse than the prior year, but lo and behold Momentum surprises me every year.

This year I have been asking for an Excel summary of my Health Returns/Booster from beginning of last year till this year. The reason for that is, I've had significant amounts not being paid to me in the past because of system errors (Healthy Heart scores not pulling through to all of the platforms and non smoking declaration, etc) and the monthly statements are so user unfriendly and not adding up to the amounts that is on it so I need an Excel sheet to make sure all of my monthly Health Returns have been paid out the past year (Momentum also made a big mistake in December 2022 with my wife's Health Returns so definitely EVERYBODY must check their Health Returns the past couple of months).

Momentum is now stating that they can't provide me with an Excel sheet because it needs to be password protected because of the POPIA Act. There are ways that an Excel sheet can be password protected so it feels to me they are just using this as an excuse.

ALSO, what is up with the administration fee on my Health Returns/Booster account? What type of add-on costs is this? Momentum and Multiply gets paid monthly according to the contact I signed, no other added costs must subtracted from my Health Saver / Medical Saving's account... Please advise where that is part of the deal?