Can't access HealthReturns, Momentum is giving weird/fishy explanations

Good day Momentum

This is extremely worrisome that I can't get access to my HealthReturns. My wife and I get R520 per adult (ie R1040 per month) contributed monthly to our HealthReturn/Saver balance because of Multiply's Get Active program.

Our balance was depleted end of February 2021 and I wanted to make sure that for every month last year, we did receive those funds from the Multiply's Get Active program, cause this was very fishy that our Savings account has been depleted.

Momentum comes back to me regarding technical issues "whereby we are not able to generate statements when1 adult is not earning HealthReturns on the policy"..... I mean how is this possible? All of the months prior to June 2020 we did receive Health Returns on both adults so what is really going on here? How come Momentum can't give me a breakdown of my HealthReturns and why is this the first time I'm hearing about 1 adult not earning HealthReturns? Everything that was required to get the R520 per adult per month was done, so please get back to me with this.

I conclude this, why is it that a member always has to come back to the medical scheme regarding everything? The amount of time and money wasted just to get good service is ridiculous.