Cancelled policy yet debit orders were still pulled

I am absolutely disappointed with your services. Firstly your morehealth app doesn’t work, we have to make calls to your offices to get a link to see your network GPs. To further add insult to injury my membership was cancelled in September without any notice given to me, yet a debit order still went off. I only find this out when I, a sickly pregnant woman, attempted to set up a consultation with one of your network GPs. After numerous calls made to your call Center and Authorisation department and to *** , I was simply told to wait. Wait for what, for your nonsensical blunder that could potentially jeopardise my health and the health of my unborn child?

Honestly your services are complete garbage, you really let me down when I needed your services the most and honestly I don’t see myself staying with your insurance as you are not a company that anyone can rely on.