Cancellation of Momentum Health Membership

They make it impossible to cancel your membership.

On 2019/10/25 I called Momentum Health to cancel my medical aid membership as of 2019-12-01 (***). I was emailed a form to complete. At the top of the form was an email address that I had to send it to. I send the email on the 25th.

Last week I saw that I got a statement from Momentum that I will be billed for December. I called on the 26th of November (***) and was told the email address (that I have copied from the form Momentum as provided) was incorrect and was given a new email address: ***. On the same day I sent the email again to this new email address, and heard nothing back.

I called again this morning (***) and was told that they still have not received my email. So I sent it to the agent's own email address. She then told me that she has received the email but can't open it because there is a hold on the email, and that she has to wait an hour. All I can think is that my email address is blocked.

They are going to bill me on Monday when I have followed their instructions. I have already signed up with another Medical Aid and I now will have 2 premiums deducted from my bank account.

I am beyond frustrated and have logged complaints with The Council of Medical Schemes and The National Consumer Commission.

Buyer beware.