Canceled policy but still being billed and have not received our money back

We have canceled our policy with Momentum Health and Multiply and have asked for the cancellation of ALL items linked to the policy but to no avail. I have sent through requests with the so called online help, received reference numbers and all but to find out that we are still being debited for momentum multiply AFTER we were told that they would cancel it. I think it is disgusting the service we receive and also the attitude we get on the phone as if we they are doing us a MAJOR service. I will never recommend momentum health to ANYONE!!!!!!!