Cancelation process delay

I have been requesting to cancel my momentum the first email I sent was the 04/02/21,i got a response back that had an attachment which i was told to fill out with my employers approval to fill out and scan to send back... I did exactly that. Then i was told my ticket was raised and escalated to a different department to review this. Today i get an email back that sais now i need to have a work stamp on my form. Now heare correctly i understand there are policies and terms to do certain actions. Now what really gets to me is that from the time i was sent that to now its been days amd this delays the whole process meanwhile month end is just around the corner this orocess would still not be done. Why couldn't this request be added upon emailing me the form with my emoloyers approval.. You could add there "please add work stap before scanning and sending bck" because now its becoming suoer tedious. I am so not happy with this service. My reference number i was given to this is *** and i rep**** i will definitely review on Hellopeter.