Call center Agents communication error now Momentum making it my problem

I called this morning at 8:15 ref number ***. Still waiting for feedback as to whether the claim was sorted out with Clicks. I refuse to go to Clicks and get a detailed statement/invoice as my kids have Covid and secondly your call center agent didn't communicate that with me on Friday. Very fast you can take out the money from my account every month but it wont cost you the debit order amount to make 2 telephone calls. You want me to drive, call, scan etc. Is Momentum going to reimbur*****t for their call centers lack of communication.