bill still not settled

I have been advised by medical aid that the bellow query will be settled on the next payment run.This Has been 3 weeks ago and payment has still not been made.<br> Good day,<br> <br> your email below refers.<br> <br> Kindly note that as at 22/7/15 your medical aid have still not paid Dr Egner.<br> <br> Please take note that we cannot hold this matter in abeyance any longer, you need to settle this debt and claim back from you medical aid.<br> <br> Kindly pay the sum of R2020.56 into our bank account by no later than 31/7/15, failing which you instructions are to take further legal action against you for recovery of this debt.<br> <br> <br> Kindly make payment into:-<br> CAMPBELL COLLECTION SERVICES TRUST ACCOUNT<br> FNB ***<br> BRANCH CODE: 220426<br> ACCOUNT TYPE: CHEQUE ACCOUNT<br> REF NO: EGN1/0542- PLEASE WRITE THIS REF NUMBER ON THE DEPOSIT SLIP WHEN MAKING PAYMENT TO ENSURE THAT PAYMENT IS CREDITED TO THE CORRECT FILE MATTER. IF PAYING VIA EFT PLEASE INSERT THIS REF NUMBER FOR \RECIPIENT REFERENCE".<br> <br> Yours Faithfully"