Bad service/Billing query

I'm actually appalled by the level of service I have received from Momentum Health. It seems no-one in your service centre knows how to answer questions or can read an email. Since the 12th Feb I have sent 6 emails and to date have not received an answer to my question. Yesterday I decided to call in, in hopes of finding a resolution, BIG MISTAKE. When the consultant could not answer my question, my tone of voice changed, naturally and I spoke quite sternly and I got told to speak to her properly (Slindile). I then called back and spoke to Zama who told me that one of the managers (Adrian, Andrina or Renica) and I have received no call.

So here is my question, hopefully for the LAST TIME.

If the overall annual limit for drug & alcohol rehabilitation for last year was R32100 and I take this amount and divide it by the maximum amount of days permitted (21) then the daily rate equates to R1528.57 BUT your scheme rate for the tariff code 969006 for 2017 was R1082.00 then where is the balance of the allowance allocated (R500.57 per day)?