Bad service

Im supper upset was a client on momentum evolve option i phoned to change options in wit h i was told to take a breake the re apply for custom option witch i did then suddenly its a hole new application so much stories i requested a debit order date change witch i was yold they can't my daughters synigis wasn't approved no feedback from medical aid im so disappointed i don't know what to do anymore complaints dont work today i drove 2 hours to a hospital for my babas injection just to be told medicalaid didn't cover no customer service to inform me no effort to help your client witch really promoted you to everyone not to mention me sitting with 50k in bills due to momentum