Bad Service

I Asked for the forms to change my plan from the custom to the incentive. i wrote a letter of motivation. the option select page does not state that if i choose between GP and state that the prices will also differ. when i called to ask why the price is more than what the your website state there was the excuse and that i should have received a brochure and i did not receive one. No decent support when i tried to change my plan to explain whats happening. had to pay the Associated GP even though your Custom plan states " Associated specialists covered in full" ?? still had to pay them R447.00