Bad service

My Mom has been going back And forth with you guys with regards to application for her and my father it's been 2months and to date she constantly has to go back and forth with you guys all documents has been. Sent through. It is frustrating your staff needs to be addressed as they don't read the emails or documents that has been sent. Your call center is pathetic and you guys need to get in proper staff in... Please pull every single call that has been made as I do know calls are recorded for quality purposes i dont understand why she must go back and forth.. I need this resolved asap