PM
Pamela M

1 reviews | Active since Apr 2015

24 Apr 2015, 15:34

BAD SERVICE

I have been a member with Momentum Health for 8 years and in this eight years I have never complaint until now.<br> I was only using the medical aid mostly for GP visits then I my son got sick in August last year and was admitted in Brent Hurst Hospital Life Clinic in Park town.<br> Then did not was to pay Lancet for test but before they could tell that I am liable.<br> They told me that Lancet must change the tariff codes as they are incorrect. This happened in November 2014 when I started querying the claim, then they told me that the doctor must ask Lancet to change the query code.<br> Now after being send from pillar to post I have been told that they are not going to pay. I must pay the claim.<br> <br> For the years I have spend with the medical aid I have been paying claims that were short paid without questioning it.<br> Now I am tired of being used and not being given the service that I deserve.<br> As far as I know when a patient is admitted they need to take responsibility of all claims, as the doctor need to understand a problem before they can diagnose a patient and give the patient relevant medication.<br> <br> I have cancelled my membership, if I was a member I will run for my life.

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Replies (1)
Momentum Health
Momentum Health's reply28 Apr 2015, 15:47
Official
Hello gatvolpm,

Thank you

We are currently investigating your query and a consultant will contact you shortly to provide feedback.

Kind regards

Roger Naidoo