Bad service !!

I took up my first medical aid cover as a sign of responsibility My biggest mistake was taking the Momentum ingwe what what cover. A waste of time and money. the contact clearly states that they are to debit their money on the first on every month. on the first month, I waited till the 11th and on this month, i'm still waiting for them to take their money already. I was promised my card would be delivered on 2 weeks after the first payment, its more than 5 weeks later and i'm still. waiting. I've called the contact centre and I didn't get any help with regard to my compliant. Instead, the consultant I spoke to offered to refer me to another consultant who would tell me the exact same thing as if I was too dull to understand what she told me. <br> <br> I've made the decision to cut my losses and close the policy because if the service is this bad now, can you imagine hat i'll be complaining about 6months later.