Bad Service

<p>A year ago my wife and I decided to move our medical aid to Momentum, due to the custom plan they offered us escpecially as we were planning on starting a family. We received a great service at the time and some of the benefits included "12 gynaecologist visits" included which we wouldn't have to pay for - which is absolutely untrue. Our first issue was that they only had 2 gynaecologist in the Western Cape that charge Momentum rates - so that statement was untrue and we would still have to pay in the difference. The second issue we have was to get our money back. We have to pay the gynaecologist upfront and then claim it back from the medical aid which they said would take 24hrs. We've been struggling to get it back since the 25th of October - everytime we phone, we have to listen to excuses or the issue is being "escalated" - and service we receive is shocking. I am so dissapointed in this medical aid - it's just not what we were sold when we took out the plan. It should not take this long for us to get our money back everytime we claim.</p>