Bad service

<p>Good day,</p> <p> </p> <p>I have recently joined the Pick n Pay medical aid which is managed by 'Momentum Health'. I would like to continue with my current gym membership based on the 'Momentum Multiply' benefits advertised on all Virgin Active sites. It has been confirmed to me 3 times that this would not be a problem at all and that Momentum would call me back to finalise the paperwork. They have never called me back to finalise these steps.</p> <p> </p> <p>The first person confirming that it would be no problem is Llewellyn and then also Osiami. Osiami and her manager confirmed that it is possible and they'll contact me, but I have not heard from them.</p> <p> </p> <p>Given that it's been verbally confirmed to me three times that the paperwork just needs to be finalised (and the telephonic conversations are recorded and therefore this verbal confirmation is binding) I excpect a call or email from Momentum to finalise my membership going forward.</p> <p> </p> <p>Regards</p> <p>Tinus Potgieter</p>