Bad Service

Dear momentum health

I am truly disappointed with this medical aid. I like momentum, I truly do, and due to bad service, I am going to leave this medical aid. I am at this point where I will pay more for another medical aid with less benefits.

I have emailed numerous times to request payment for some of my accounts and no feedback was provided. I then call, got a reference number, and they indicated that they will pay a certain account. I left it at that. The account then calls me to say I will be blacklisted to not paying as per the arrangement. I did email the account the reference number that was provided for me and indicated that the medical aid will pay. After 2 months, no payment even though I have sufficient funds.

I am just truly disappointed in this medical aid. I am not willing to settle for this type of customer service.