Bad hospital plan with terrible customer relations

I have paid R3400 a month for a hospital plan last used 2017, now that I am not working , they sent me an email relating to help, when I rep**** back, there is no savings or benefits at all on the policy, I was sent a form today to fill in to be returned by 20/11/2020, they 'seem to care, obviously a company that takes your money and has no way of dealing with people. On the 2017 dental claim, there were bills unpaid two years later and doctors looking for me. A hospital plan that only benefits Momentum. Obviously just a spam email pretending to care as expected due to covid 19