Bad customer service by Kholeka Mavundla

Momentum health consultant Kholeka Mavundla is very rude. Good call centre service should go beyond just enforcing policies and not listening to client’s case. I tried to get information from Kholeka regarding why I had not received my medical aid for 3 years since I joined the medical aid however, she kept trying to bully me into momentum health policy saying that she has request again for a card and I need to call again after two week. After 3 years of sending countless requests for a card and reporting it to momentum health I do not care about policies, I just want my card. Kholeka needs to go back to soft s****s straining or removed from this position