Bad customer service

I have joined Bloom Medical Insurance on the 1st September 2020.After the waiting period my daughter got a referral from the Gp that is on their network to go see the specialist. I contacted Momentum Health4mw to get authorization number they gave me.After seeing the specialist. We tried to get medication with the card it gave the pharmacist error. We contacted Momentum since it was not happening for the first time. They advised me to call them when I am at the pharmacy. The agent dropped our call without fixing the error. We could not even get the reference number for the call.I used my cash to get the medication. On the 12th January 2021 I got an email from the specialist. Momentum didn't paid it and the laboratory. I called them they promised it will be fixed within 7 days. I waited and called again after a week it was not fixed. They refused to give me the reference number for the call. They said they will write on the reference of the 12 January 2021.On the 27th January 2021 I called again to check if the claim had gone through. They gave me stories and told me about doctors name that I don't even know. I contacted Bloom trying to cancel my insurance.The lady that I spoke to promised to assist me and said she will send me an email that I need to respond by giving her all the unpaid claims and the names of the agents I have spoken to. I waited for 4 hours. I did not receive any email. I contacted Bloom again I found different agent. I asked her to cancel my cover with them. I told her I cannot explain everything again since I did in the morning. She advised me that I must wait for the claims to go through first. I told her that I will pay the specialist and the laboratory with my own money wherever I have. I am fed up with both Bloom Financial Services and Momentum.