BAD COMMUNICATION

I have been with Momentum Health for a number of months now and still have not received my medical aid card, i requested 2 x cards as i had (my fault) misplaced the first one which I received. I have had several emails & phone communication over the past few months & still have not received them. I then noticed that there have been an extra 2 x amounts coming off my account monthly... they seem to be different each month & no1 has come back to me about these amounts. Can someone PLEASE contact me whom is of Management as I'd like this to be sorted out and the monies owed to me to please be reimbursed. I have STOPPED ALL Debit orders until this is sorted out.