Bad call centre staff

Momentum health is so bad I filled in a debit order form 3 months ago and still no debit order. I have to pay eft and then wait 2 days for the money to be allocated. The debit order for Jan 24 did not go off and the call centre operator refused to send me another form as the day is not yet over ridiculous then I ask her about my plan and saver option she says hold the line and then cut me off without phoning back. This happened 3 times now. I also ask for a broker to contact me in October 23 and no one contacted me Bad services I am disgusted