Bad attitude from Nonhlanhla Nhlapo momentum health

I work for a medical practice and called health4me under momentum health to enquire regarding medical benefits for a patient.The lady I spoke with was rude in response to my query .when I pointed out to her that she was being rude,she insinuated that i had an inability to understand the language we were using and further insulted my intelligence.She made a mockery of my complaint and her eventual apology was both a slap in the face as well as condescending.This is not customer service and I am very disappointed in momentum health being a client of theirs for more than 4 years.The amount of disrespect and tone that was used as the agent told me “please humor me”as i tried to explain the issue I had at hand,was uncalled for and professional.Whatever happened to listening to a client without interrupting and escalating a matter of you cannot solve it yourself?People like Nonhlanhla Nhlapo should not be dealing with clients in my opinion.