awaiting response

since the day i started with my initial application for membership i did not receive feedback until i logged a query on this platform. know i am waiting for a addition of dependent application. is is very unpleasant as no reference number is given wheni send in a email application my email to the concultant jody goes to his spam he has tried to assist on all complaints and explained that i need to be patient with the processing of documents i was told that the process is 4 to 5 working day however my point is that mementum does not give feedback from there side unless i constantly enquire on my side, i would like to know what the premium will be and the underwriting conditions.