Authorization resolved

Hi I recently experienced not so well service, issue was miscommunication. Jody did his best to get hold of me and taken me through the process despite my phone being off and all. I am happy to say I got the authorization and will be seeing the doctor today. Thank you, I am a customer service consultant and the journey of the customer is very important to me . My work has helped me in this regard and i must say i give very excellent service and I just want to say Jody my journey with you was amazing and again thank you .