Authorisation to save a life not given

So I had what I thought was just a really bad allergic reaction on Saturday night,woke up looking and feeling worse on Sunday Morning (25/09) then decided to go see the doctor. I tried to get an authorisation code on the whatsapp number but failed, only got "an agent will be in touch" message...the said agent only got in touch the next morning (26/09). Today (27/09) I get a message saying my doctors visit wont be paid...since I had no "authorisation". So was I supposed to die while waiting for this authorisation code and leave the doctors office without getting any assistance because no agent responded to my request????? Today again I tried the *120* line as I have follow-up visit with the same doctor but all I keep getting is a "sorry we are currently experiencing problems" pop-up...no assistance yet again, so I guess the follow-up claim will be denied too.