Atrocious service, false information and horrible care from Momentum

Momentum is a company who not only has poor service but also do not have staff that are trained well and clearly do not care about keeping their clients in the good books. I need to have my wisdom teeth removed and emailed the address I found on their website. I was told that unfortunately the procedure will not be covered if completed in hospital (even though the website says hospital procedures are covered) but if I had it done in the doctor's rooms then it would be covered by Momentum. Of course we breathe a sigh of relief that we do not have to fork out the money (which we do not have) as Momentum will be doing their job and covering the costs for us. A few hours after I received the email stating the procedure would be covered I phoned the number that was supp**** to me only to hang on the phone for an hour or so and then be told that the procedure is actually not covered and we will have to pay for it ourselves. I brought to the attention that they have staff members spreading false information and that I have it in black and white that the procedure will be for their account. After much wasted time the best Momentum could come up with was "The person you dealt with who said it was covered was incorrect". (not even an apology for the atrocious service I have experienced with them). I find that their policy is not transparent enough and that they try use this in order to disadvantage the client (so un-transparent that even their staff assumed that it would be covered!!!). The website says in hospital procedures are covered, I have specialist visits and dentistry included in my policy, the staff said my wisdom teeth would be covered but guess what? Momentum refuses to pay for the surgery. This is not the first problem I have had with momentum. Last year (2017) I had a procedure done by a doctor where all the costs would be covered only to receive a bill a few months later. After a lot of fighting Momentum agreed that they were responsible for the bill. I will not recommend this medical aid company to anyone as I have had nothing but hassles.