Appalling Service

I am yet to meet such an unprofessional human being as Barbara. Is this how an Account Executive for Employer Group Services is supposed to treat clients? Her conduct borders gross negligence because I would have incurred such a huge financial burden had I not double checked before going in for my operation that she did indeed move me to Momentum medical aid as per our signed agreement. She has been avoiding my calls, emails for a full nine months. No correspondence from her, no replies nothing! and no responsibility taken for her careless conduct. It actually makes me sick to my stomach to think how nonchalant she has been. I could not get the surgery and medical assistance I needed because of her failure to move me into the plan that I signed up for last year already. Momentum medical aid, you honestly can do way better.