APPALING SERVICE

<p>I recently changed from Discovery to Momentum and requested to add my dependent on policy number ********** 19 which was sent on 20 July 2017. On 21 July I received comunication from Kate for documents to be completed. I also sent an email to Multply on the 25th July for my dependent to be added on a national membership with Virgin Active.</p> <p>Vallery Rampheri responded with the pricing and documents which were completed and emailed. I then requested further information regarding Multiply & Thabelo Matshaya responded with the same information as well as pricing which did not help.</p> <p> </p> <p>On 26th July, I resent the documentation to add the dependent as I was told that it was not received. On 28 July, Kate emailed me and advised me to make a manual payment of the entire amount as the billing date had already passed, but I noticed that the debit went off from my account. On 31st July, Ronald Lawrence emailed me to ONLY make a manual payment for the dependent for August. I did the payment and forwarded proof on 1st August. I then went to Virgin Active to activate the Multiply, they advised that it was not activated. </p> <p> </p> <p>After numerous calls & speaking to different consultants, Ramarara Maponyane gave me a reference number of ********** 280402. I was then given another activation code advising that there was an error when creating the Multiply account - mm ********** 49. </p> <p> </p> <p>I went back to Virgin Active and they said it was now a booster account and NOT Multiply. I contacted Momentum AGAIN, Loanda Mason responded & advised that my dependent was changed to partner which I did not request. Melanie Singaram then told me that there is no dependent on the Multiply membership which means it was never done. She requested my dependents ID copy, which was emailed prmptly - I have not heard anything further. </p> <p>Romelia Fransman then responded to this email [08 August 17] providing all account numbers but not responding to the question that I asked. I just want my dependent added on my medical aid, with a national gym membership activated - or provide me with the correct activation code for the Multiply membership and I DO NOT want a double debit because consultants could not do their jobs correctly.</p> <p> </p> <p>I have had horrible service since I requested the change and I moved my dependant from Discovery to Momentum thinking that their service would be great. I was sorely mistaken, nobody bothered to follow up and explain anything to me - either the Multiply or medical aid options. I was asked to make a payment very early but I did not receive the proper service. Please, can someone assist urgently. I refuse to move the remainder of my famiily until this is sorted.</p>